New Customers
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
- Business Hour
- Basically we are open 24 hour a days, 7 days a week for your convenient to place your order. And our Customer Service and Operation departments run on the following schedule.
- 9:00AM~09:00PM Mon to Fri
- 9:00AM~10:00PM Mon to Fri - Shoulder season
- 9:00AM~11:00PM Mon to Sat - Peak season
- Time displayed is HONG KONG - GMT +0800. If you place your order, send us a message or email outside of the timeframe, our friendly staff will process and respond your order and inquiry as soon as they are returned to their office desks.
- Payment and Currency
- We accept online payment by PayPal in US dollar. With secured PayPal payment system, you could pay with your favorite cards included (and not limited to) Visa, MasterCard, Discover, and American Express. Plus, when you pay with PayPal, you don't expose your credit card number to merchants.
- Worldwide Delivery
- We do delivery from door-to-door, worldwide by Air, and best of all it is FREE OF CHARGE!
- For a peace of mind, you could upgrade to registered Air mail with a small amount of extra charge.
- We strongly recommend Registered Air Mail for the added security of collecting the signature of addressee or their agent for packets within the postal system. Order can be traced on the Hong Kong POST website (and POST office of destination country), two weeks after the day of posting to a maximum of five months. Online tracking information on the delivery status of registered mail sent overseas is available for selective destinations. For those countries not in selective destinations, tracking information is only available up to departure from Hong Kong.
- In comparison, the Standard Air Mail is less secured due to the nature of being un-insured. Due to the fact that Standard Air Mail is not tracked (No tracing number attached), we do not warrant orders without Registered Air Mail service included. Please bear in mind that Standard Air Mail is only suitable for order with smaller value/quantity item included. Vice versa, we would recommend you to choose for Registered Air Mail if you are placing a larger quantity or higher value order. Because shipping high value product in an Unregistered parcel is too tempting for thief to refuse, as a result it generally greatly reduce the chance of successfully delivery.
- For complete information on Shipping and Return policy and information, please click here.
- Returning
- Should you have any problem or question about the products you received, we are happy to refund or exchange for you. You can simply return the item in full package to us at your cost. Under normal situation, refund will be issued in 2 days after successful verification of returned product.
- Before you return the product, please kindly contact our Customer Services Team atsupport@ledsupermall.com. Our friendly Customer Services Team members will take care of the reported incident and resolve the issue for you by working out an appropriate solution to reduce further confusion.
- Privacy Policy
- We understand your privacy is important. Therefore, your information provided is strictly limited for use within Ledsupermall.com, we DO NOT share customer information with any third party company.
- For complete information on Privacy Policy, please click here.
© 2011