First, we have integrated PayPal payment system to handle payment transaction, therefore we have no access to your credit card or PayPal information. In addition, we provides an industrial strength of AES-256 bit SSL encryption when you login , placing orders and organizing your personal information on https://www.ledsupermall.com/.
Your information is strictly used within LEDsupermall.com, we do not sell or give any of your personal information (email, mailing address..) to any third party. Your privacy is guaranteed.
2. Free shipping?! Are you kidding me?
We understand why we receive similar question everyday. But in case you are in doubt, why don't you order just a $2 dollar item as a test run of our service and see if we are real?
We provide worldwide air mail delivery handled by Hong Kong Post and EMS (Air Express).
When you check out your shopping cart, you are given options of shipping method:
Standard Air Mail - FREE OF CHARGE
Registered Air Mail - $2 extra for each order (Also enable your to trace your order online)
3. What payment method do you accept?
We accept PayPal and Credit Card payment (through PayPal) for retail. And we accept various forms of payment for wholesaling. All wholesaling query can be directed to [email protected]
4. How long should I expect to receive my order?
We ship our products in 2-3 days. And according to estimation quoted by HK POST office's , it usually takes 12-18 days to delivery a parcel from POST to destination. So you could expect to received your order in 15 to 21 days. However the time required varies with your location and country customs clearance policy.
5. I have received my order today, but something is not right...
We make every effort to make sure you get exactly what you order in good conditional. Click here to learn more about our Quality Control procedure before we ship your order.
In anyway, if you want to refund or exchange because you've change your mind, we are happy to exchange or refund for you, within 3 days you received your order. All you need to do is simply return the order to the address below at your cost.
6. I still can not belive why your prices are so low...how is that possible?
We put great effort to steamlined the complicated everyday processess and communication between us and our business partners, which enable us to keep our stock to mininal level. Therefore you could enjoy and benefit our low price when we save on the storage cost.
If you are still in doubt, why not give us a test run by ordering just a $1 dollar item?
7. Do you do drop-shipping?
Yes, we do drop-shipping. Please direct you query to [email protected] and have your id registered.
8. Do I have to pay tax?
Our price does not include tax and it is very unlikely you will be charged the tax when your order reach the deestination country. Because we declare our products as Gift on the packaging. Further more, we state a lower Item Value on the Customs Declaration form, therefore you will be charged a lower tax (In an extremely rare case, you will be charged with tax by your local authority). In fact, so far we have not received any report by our customer being charged with tax by the authorities.
9. I got this error when I checkout "This transcation cannot be processed. The shipping country is not allowed by the buyers country of residence." What do I do?
This error is a result of PayPal error message generator. You can easy by pass this by entering another genuine address when you checkout with PayPal Express/Standard. After placing the order, you can go to Order Manager to update the address. Simply go to Order Tracking >> Locate your order, click Edit >> Click Change Address. Then you will be able to change the Shipping address of specified order. Please note that you can only change the address before the order is dispatched.
